MERCEDES SCIENTIFIC ENHANCES USER EXPERIENCE WITH ALL-NEW B2B FEATURES
ABOUT MERCEDES SCIENTIFIC
Mercedes Scientific is one of the leading global suppliers of high-quality materials and equipment for medical and laboratory facilities and has been an expert in the distribution field for over 30 years.
THE CHALLENGE
With a legacy system in place, it became difficult for Mercedes Scientific to successfully compete in the B2B medical supply distribution space. The lack of functionalities built into the website prevented them from achieving maximum eCommerce success. Needing to upgrade their B2B capabilities and the user experience, Mercedes Scientific sought out a full-service digital agency with expertise in B2B and various integrations that would eliminate their issues in a comprehensive, powerful solution.
THE APPROACH
ONLINE ACCOUNT REGISTRATION
New users can easily get access to shop on the site with the online account registration feature on Mercedes Scientific’s website. Their system now checks historical customer information to ensure that there are no duplicates or discrepancies, all in real-time.
CUSTOMER-SPECIFIC CONTRACT PRICING
Users can view their customer-specific contract pricing for all kinds of different price levels. By referencing unique customer contract pricing, their system now displays the correct pricing for their various product pages, ensuring a consistent user experience.
FREIGHT MANAGEMENT CAPABILITIES
To account for Mercedes Scientific’s complex freight management needs and specific business requirements, key functionality was added for handling fees, surcharges, free ground freight tiers, hazmat, shipping restrictions, and more.
THE SOLUTION
To solve their functionality issues, Silk integrated various solutions to their website, such as ShipperHQ to efficiently ship orders globally, Sage for accounting management, and Zendesk for customer support and live chat. By integrating Epicor Prophet 21, Mercedes can now populate pricing in real-time, create quotes from Adobe, and view quotes online. With B2B online account registration, contract pricing, modified user roles and restrictions, single sign-on with LockStep for AR payments, and complex freight management capabilities, Mercedes Scientific achieved the face-lift they needed to successfully compete in the B2B eCommerce market.