Shopify Plus is the enterprise version of the popular eCommerce platform Shopify. It is designed for larger companies with higher sales volumes and more complex requirements. One of the main features of Shopify Plus is the use of Launchpad, a tool that helps businesses manage and automate their sales, advertising campaigns, and product launches.

But what kind of support and resources are available for using Launchpad on Shopify Plus?

Dedicated Account Manager and 24/7 Support: One of the biggest benefits of using Shopify Plus is the dedicated account manager assigned to each business. This account manager is your primary point of contact for all Launchpad issues and questions. Additionally, Shopify Plus offers 24/7 support, so you can contact them at any time of the day if you need help with Launchpad or any other aspect of your store.

Extensive Launchpad Training: Shopify Plus offers extensive Launchpad training on its portal. This includes step-by-step instructions, video tutorials, and real-time examples to help businesses use this tool effectively. The training is available free to all Shopify Plus users and helps businesses get started with Launchpad.

Community Forums and User Groups: Shopify Plus has a large user community that actively discusses Launchpad and other features in forums and user groups. These forums are great for troubleshooting and learning from other companies who also use Launchpad on Shopify Plus. You can find answers to frequently asked questions, ask for help, and even share tips and tricks for using Launchpad effectively.

Shopify Experts: If you need more hands-on assistance, you can hire a Shopify expert to help you use Launchpad. These are certified Shopify partners who specialize in helping businesses get the most out of the platform. You can provide customized solutions and support for Launchpad based on your specific business needs.

Third-Party Apps and Integrations: Shopify Plus also supports third-party apps and integrations that can enhance Launchpad’s functionality. These apps can help you streamline processes, provide advanced reporting, and provide additional features to help you get the most out of Launchpad on Shopify Plus.

In short, Shopify Plus offers a wealth of support and resources for businesses using Launchpad. Whether you prefer self-learning through the portal, community support in forums and user groups, or hands-on help from Shopify experts, there are plenty of options available to help you master Launchpad and succeed with your online store be.