Many businesses rely on integrating different software systems to streamline their operations and maximize efficiency. This is especially true for eCommerce businesses, where platforms like Shopify and enterprise resource planning (ERP) systems like Epicor P21 play a crucial role. Despite the benefits of integration, you may encounter issues when trying to connect these two systems.

In this blog post, we will discuss some general steps to troubleshoot Shopify and Epicor P21 integration issues.

1. Check compatibility

Before you begin the integration process, it is essential to make sure that your Shopify and Epicor P21 versions are compatible with each other. If there is a discrepancy, it can cause various issues during integration.

2. Check credentials

One of the most common integration issues is incorrect or mismatched credentials. Make sure that the Shopify and Epicor P21 credentials are correct and that you have the required permissions to access each system.

3. Confirm API settings

To integrate Shopify and Epicor P21, your API settings must be configured correctly. If there is an error in the API configuration, it can prevent successful data transfer between the two systems.

4. Check for duplicate data

Duplicate data can cause integration issues, leading to discrepancies in inventory and order levels. It is important to identify and resolve any duplicate data before attempting the integration.

5. Test in sandbox mode

To avoid interruptions to live data, it is recommended that you test the integration in sandbox mode first. This will help you identify and resolve any issues before starting the integration.

6. Monitor error messages

During the integration, make sure to monitor error messages. These can help you identify the cause of the problem and guide you to a solution.

7. Seek help from experts

If you continue to have problems with the integration, it may be better to seek help from professional experts who have experience integrating Shopify and Epicor P21. They have the necessary knowledge and tools to solve any problem.

Final Words

Integrating Shopify and Epicor P21 can improve the operational efficiency of your eCommerce business. However, to ensure a smooth integration process, it is important to follow the right troubleshooting steps.