Epicor P21 is a powerful enterprise resource planning (ERP) software designed to help businesses optimize their operations and increase efficiency. One of the key features of this software is the customer portal, which allows customers to access their orders, invoices, and other important information online.

But what sets Epicor P21 apart is its ability to customize it with extensions, taking customer engagement to a whole new level. How do Epicor P21 Customer Portal enhancements help improve user engagement?

1. Personalization: Customer portal extensions allow businesses to customize the user experience based on their customers’ needs. Businesses can create custom fields, add custom messages, and even integrate their branding into the portal. This personal touch makes customers feel valued and creates a sense of trust between the company and its customers.

2. Rich data: Extensions allow businesses to collect additional customer data such as preferences and purchasing habits, which can be used to provide a more personalized experience. This rich data can also be used for targeted marketing and identifying upsell opportunities, resulting in increased sales and customer satisfaction.

3. Improved Communication: Extensions allow two-way communication between companies and their customers. Customers can make inquiries, change orders, or request updates through the portal, reducing the need for email exchanges or phone calls. This streamlined communication process not only saves time, but also makes customers feel heard and valued.

4. Greater efficiency: Customer portal extensions allow businesses to automate various manual processes such as order tracking and invoicing. This not only saves businesses time, but also provides customers with real-time updates, eliminating errors and improving their overall experience.

5. 24/7 Accessibility: Customer Portal Extensions provide customers with 24/7 access so they can log in and check their orders, invoices, and other information on any moment. This flexibility contributes to a more engaged customer base as they can access their information at any time, which is particularly beneficial for businesses with international customers in different time zones.

In summary, the Epicor P21 Customer Portal enhancements play a critical role in improving user engagement. The ability to customize the portal, collect rich data, improve communication, increase efficiency, and be accessible 24/7 ensures a more engaged and satisfied customer base. As businesses continue to embrace technology to better serve their customers, improvements to the Epicor P21 Customer Portal are a valuable tool to improve your overall user experience.