Epicor P21 is a powerful and comprehensive enterprise resource planning (ERP) system that helps companies manage operations, processes, and data. One of the key features of the P21 platform is an integrated customer portal that allows companies to engage and communicate with customers more efficiently and effectively. However, what makes the Epicor P21 Customer Portal even more valuable is its ability to expand to add even more functionality and increase user engagement. In this blog article, we discuss how improvements to the Epicor P21 Customer Portal help increase user engagement.

Above all, the integration of extensions with the Epicor P21 Customer Portal enables a more personalized and tailored experience for both the company and the customer. By using extensions, companies can tailor the portal to their specific needs and requirements, making it a more user-friendly and responsive platform. This, in turn, leads to greater engagement as users are more likely to interact with a platform tailored to their preferences.

Second, customer portal extensions provide additional features and functionalities not available in the standard P21 platform. This increases the value of the customer’s experience and encourages them to spend more time on the portal and explore different features and offers. For example, extensions such as customer surveys, live chat, and personalized dashboards can provide customers with a more interactive and engaging experience, resulting in greater satisfaction and loyalty.

Additionally, customer portal extensions can provide real-time access to important business data, enabling customers to track orders, view inventory levels, and make informed decisions quickly. This level of transparency and visibility not only increases user engagement, but also improves the overall customer experience, resulting in higher customer satisfaction and retention.

Furthermore, Epicor P21 Customer Portal extensions enable seamless communication between companies and their customers. With features such as self-service options, customers can easily submit and track their service requests and orders, reducing the need to communicate with each other by phone or email. This saves time and effort on both sides and improves the overall efficiency of the customer journey.

Overall, the Epicor P21 Customer Portal enhancements provide a number of benefits that help increase user engagement. From personalized and tailored experiences to additional features and improved communications, these improvements create a more seamless and user-friendly platform for both businesses and their customers. By investing in the expansion of the Epicor P21 Customer Portal, companies can improve their customer relationships and maintain an advantage in today’s competitive market.