Epicor P21 is a comprehensive ERP (Enterprise Resource Planning) system designed specifically for the distribution sector. Designed to manage everything from accounting and inventory management to customer relationship management, P21 is a powerful tool for distributors looking to streamline their operations. With the growing trend towards self-service and online interactions, one of the key features of P21 is the customer portal.

The Epicor P21 Customer Portal allows distributors to provide their customers with online access to their accounts, orders, and historical transactions. This not only improves customer satisfaction by providing an easy way to do business, but also frees up valuable internal resources by reducing the need for phone calls and manual data entry. However, as interest in data and analytics increases, many P21 users are wondering if they can track page views on the customer portal.

Ultimately, page view data can provide valuable insight into customer behavior and preferences, allowing distributors to tailor their services and improve the customer experience. The answer to this question is yes, it is possible to track page views in the Epicor P21 Customer Portal. The portal provides users with a variety of reports and dashboards that can be used to monitor customer activity and behavior.

By using these tools, distributors can obtain valuable information about their customers’ interactions with the portal and their overall activities. For example, the usage analytics dashboard in P21 allows users to track the number of page views, logins, and orders placed through the customer portal. This information can then be used to identify which parts of the portal are most visited and which features are most frequently used by customers.

Additionally, the Customer Portal Sales Analytics report provides a detailed overview of all sales made through the portal, including the number of items sold, total sales, and average order size. This data can help distributors understand which products or services are most popular with their customers and make informed decisions about their inventory and pricing strategies.

In today’s digital age, data is crucial for making informed business decisions. Using the reporting and analytics tools available in P21, distributors can track page views on their customer portal and gain valuable insight into their customers’ behavior and preferences. This not only allows them to better serve their customers, but also drives business growth in the highly competitive distribution industry.