Are you a company that regularly receives several customer orders? If so, you may be wondering if it’s possible for customers to track all of their orders at once using the order lookup tool in the Epicor P21 Customer Portal. The short answer is: yes, it is possible. In this article, we will take a closer look at the capabilities of the order search tool and how it can benefit your customers.

First, let’s briefly explain what Epicor P21 is. It is a business management and ERP software designed for distributors and manufacturers. The software helps companies optimize their processes and improve efficiency. An important part of Epicor P21 is the customer portal, which allows customers to access their account and track their orders.

The order search tool in the Customer Portal is a feature that allows customers to view the status of their orders in real time. This means your customers can see when their orders have been placed, when they will be shipped, and when they are expected to arrive. This information is crucial to customer satisfaction, especially if there are delays or problems with your orders.

But can this tool allow customers to track multiple orders at the same time? The answer is yes.

Customers can enter multiple order numbers at once, either by typing them or uploading them in bulk. This means that if a customer has placed multiple orders, you can track all of them on the same page, saving time and effort.

Another useful feature of the order search tool is that it allows customers to filter and sort their orders. This means they can search for specific orders by date, purchase order number, or shipping status. This feature is especially useful for customers who have a large number of orders with your company.

It’s also worth noting that the Epicor P21 Customer Portal supports Adobe Commerce, formerly known as Magento. This means that customers who have accounts with Adobe Commerce can easily connect their existing account to the Epicor P21 Customer Portal. This integration gives your customers a seamless experience and they can access all their order information in one place.

In summary, the order lookup tool in the Epicor P21 Customer Portal is a valuable feature that allows customers to keep track of multiple orders at the same time. It is easy to use, customizable, and compatible with Adobe Commerce, making it a convenient and effective tool for both your business and your customers. Ensuring your customers have access to their order information at their fingertips will not only improve their experience, but will also lead to greater satisfaction and loyalty.