Epicor P21 is a renowned ERP (enterprise resource planning) solution that has been used by many companies for more than three decades. With its comprehensive features and customized solutions, it has helped countless companies optimize their processes and improve efficiency.

One of the features that the Epicor P21 offers is the customer portal, an online platform that provides customers with easy access to various services, including invoice search. However, the question often arises as to whether there are additional costs associated with accessing or using this feature.

First, it is important to understand what the invoice search feature is in the Epicor P21 Customer Portal. Simply put, it allows customers to view and track their purchases and invoices in real time. This feature eliminates the need for manual billing and reduces the risk of errors and delays. Customers can access the portal using their login details and easily search, filter, and view their invoices by date, invoice number, or customer ID. This leads to more efficient communication and greater customer satisfaction.

Now, back to the real question: Are there any additional costs associated with using this feature? The answer is no.

Invoice search functionality is included in the Epicor P21 Customer Portal at no additional cost. Customers who have access to the portal can use this feature as part of their subscription or license agreement. There are no hidden costs or fees for its use. However, businesses should ensure they have an active support agreement with Epicor that covers the Epicor P21 Customer Portal.

This support agreement gives customers access to the latest software updates, bug fixes, and technical support, ensuring that the portal and its features function optimally. The support contract also includes access to the latest features and improvements, such as the invoice search function.

Additionally, companies must also consider the costs of maintaining their own IT infrastructure to support the portal and its functions. This includes hardware, software, and personnel costs. However, these costs are not specific to the invoice lookup feature and apply to all use of the Epicor P21 Customer Portal.

In short, the invoice search feature in the Epicor P21 Customer Portal is an invaluable tool that incurs no additional costs for customers. It is a key feature that improves customer experience and streamlines business processes. However, businesses should ensure they have an active support agreement with Epicor to ensure uninterrupted access to this feature and other customer portal benefits.