Epicor P21 is the leading ERP (Enterprise Resource Planning) software, widely used by manufacturers and distributors. With an extensive feature set, P21 streamlines and automates various business processes, helping companies improve efficiency and drive growth. However, as with most software, it can be difficult for users to fully utilize P21’s capabilities without proper support and training. In this blog post, we discuss the various support and training options available to Epicor P21 users.

First, Epicor offers a range of support options to help P21 users resolve any issues they may have. This includes access to the EpicCare support portal where users can submit support tickets and track their status. Epicor also offers telephone and email support during regular business hours and 24/7 emergency support for critical issues. Additionally, users have access to an extensive knowledge base and community forums where they can find self-help resources and peer-to-peer support.

Another valuable resource for P21 users is Epicor University, which offers comprehensive training programs for all levels of P21 users. These courses cover a range of topics including general navigation, data management, and report writing. Users can choose from online, on-site, or classroom training options, depending on their learning preferences.

Additionally, Epicor has partnered with several third-party training providers to offer more specialized and in-depth training programs for P21 users. These third-party providers provide training tailored to your specific business needs and processes. Some even offer customized training options for companies with unique P21 implementations.

In addition to traditional support and training options, Epicor has introduced a new online learning platform, Epicor Learning Center (ELC). ELC provides on-demand training videos, tutorials, and other educational resources for P21 users. This platform allows users to learn at their own pace and access a wide range of P21 training materials anytime, anywhere.

Finally, Epicor hosts its annual Insights User Conference, where P21 users can participate in keynote sessions, workshops, and training sessions led by industry experts and experienced P21 users. This event is a great opportunity to network with other P21 users and learn from their experiences.

In short, Epicor P21 users have many support and training options at their disposal, ranging from traditional methods to more modern and convenient ones. These resources can help users overcome any challenges and obstacles and get the most out of P21.