Epicor P21 is a popular enterprise resource planning (ERP) software designed for manufacturing, distribution, and retail companies. One of its key features is the Epicor P21 Customer Portal, which allows customers to access account information and place orders online.

But can customers also place and track orders on the customer portal? Let’s find out.

The short answer is yes. Customers can actually initiate and track orders in the Epicor P21 Customer Portal, making it easier for them to do business with your company. This feature not only improves customer service, but also streamlines your company’s ordering process.

The first step for the customer is to log in to the Epicor P21 Customer Portal using their credentials. Once logged in, they can view their order history and track the status of their orders. This allows them to receive real-time updates on their orders, providing transparency and reducing the need to contact the sales team for updates.

But what if the customer wants to place a new order?

The Epicor P21 Customer Portal makes this process easy and efficient. Customers can add items to their cart and place an order directly through the portal. The portal is fully integrated with P21, ensuring accurate prices, credit limits, and stock availability.

Additionally, customers can access product catalogs and view detailed product information through the customer portal. This helps them make informed purchasing decisions and ensures they are ordering the right products.

To further improve the customer experience, Epicor P21 integrates with Adobe Commerce, formerly known as Magento. This powerful combination enables seamless integration between the customer portal and the online store. Customers can search for products, add them to cart, and place orders on the Adobe Commerce website while connected to P21 in the background.

To summarize, the Epicor P21 Customer Portal enables customers to initiate and track orders, access product information, and seamlessly integrate with Adobe Commerce. This feature not only improves the customer experience, but also increases the efficiency of companies. So if you’re looking for an all-in-one ERP solution that lets you manage orders with ease, look no further than Epicor P21.