Epicor P21, formerly known as Prophet 21, is a popular enterprise resource planning (ERP) software developed by Epicor Software Corporation. It is a comprehensive platform that combines various business processes such as inventory management, order tracking, and accounting in one system. P21 also offers a customer portal through which companies can communicate and collaborate with their customers online.

One of the main features of this portal is the order search function, which allows customers to track and view the status of their orders. Accurate and detailed information about the order status is crucial for eCommerce companies. Customers today expect real-time updates to their orders, and delays or issues can result in a negative customer experience. This is where the order search feature in the Epicor P21 Customer Portal comes in handy.

The order search function in P21 allows customers to view their order history and current order status. It allows you to track every step of the ordering process, from ordering to shipping and delivery. Not only does this benefit the customer by providing them with real-time information, but it also streamlines the business process by reducing the number of inquiries and calls from customers asking for updates to their orders.

But does the order search feature provide detailed shipping status information?

The simple answer is yes. In fact, P21 offers a variety of shipping status details on the customer portal. Some of these include the estimated delivery date, tracking number, carrier, and even the address where the shipment is currently located. By providing this data, P21 helps companies and customers stay informed and ensure timely delivery of products.

Additionally, P21’s order search functionality is highly customizable, allowing businesses to add desired fields and view information specific to their company’s shipping process. This level of customization ensures that shipping status details provided to customers are accurate and relevant to their orders.

Moreover, Epicor recently announced the integration of its P21 solution with the Adobe Commerce platform, formerly known as Magento Commerce. This integration improves the customer experience by enabling seamless order tracking for eCommerce businesses. With P21’s Order Search feature, customers can now track orders placed on the Adobe Commerce platform and track shipping status details.

In summary, the order search feature in the Epicor P21 Customer Portal provides detailed shipping status information, making it a valuable tool for eCommerce companies.