3 minute read
Personalizing B2B Shopping Experiences on ECC
As digital transformation continues, companies have had to find innovative ways to meet customer demands. In the digital age, customers expect companies to personalize their shopping experience, whether they make B2B purchases or not. As a result, businesses will leverage their Epicor Commerce Connect (ECC) sites to find ways to personalize their customer experience.
One way to achieve this is to implement B2B shopping lists on the ECC website. These shopping lists provide customers with an easy-to-use and effective way to organize and store their most frequently ordered items. This makes for a more convenient shopping experience because customers don’t have to search for the same items every time. It also helps to reduce product search and order times, which increases customer satisfaction and loyalty. Products can be added to the B2B shopping list in two different ways:
The first is to manually add items to the list. Customers can browse the product catalog, add items to their shopping list, change the quantity and save the list.
Another way is for customers to sign up for an automated shopping list service. This service allows customers to add products to their list via email or SMS. It also offers the option to automatically update your shopping list when you place a new order.
Another tactic for companies to personalize their B2B shopping list on ECC websites is to allow customers to customize their list. This feature allows customers to add specific images, labels and tags to their shopping lists. This allows customers to easily identify and track the items they need. Customers can also create and save personalized item ordering templates so they don’t have to start over every time.
Personalization services, such as those offered by B2B shopping lists on ECC websites, help companies optimize their customers’ shopping experience and maximize sales. It also enables companies to build customer relationships, increase sales and increase customer loyalty. All of these features make ECC an invaluable tool for businesses to stay competitive in today’s marketplace and is an important part of any successful digital transformation strategy.