Integrating two different software systems can be a challenge, especially when it comes to two large and complex platforms like BigCommerce and Epicor P21. While both systems offer unique benefits to businesses, integrating them can come with its own set of challenges. Understanding these challenges and knowing how to overcome them is crucial to a smooth integration process.

1. Data Sync Issues

One of the biggest challenges when integrating BigCommerce and Epicor P21 is ensuring accurate and timely data synchronization between the two platforms. Any discrepancies or delays in synchronization can lead to inventory and order management issues, which can disrupt business operations. To overcome this challenge, it’s important to properly configure the integration settings and regularly monitor data synchronization so that issues can be identified and resolved quickly.

2. System Compatibility

Another hurdle that businesses face when integrating these two platforms is system compatibility. Since BigCommerce and Epicor P21 are based on different technologies, achieving seamless communication between them can be difficult. To overcome this challenge, companies can consider using a middleware platform or API integration tool that acts as a bridge between the two systems and ensures seamless communication and data exchange.

3. Product Data Mapping

Product data mapping is another major challenge when integrating BigCommerce and Epicor P21. Both platforms have different data structures, and properly mapping data fields can be a time-consuming and complicated process. It is important to have a good understanding of the product data in both platforms and establish an appropriate mapping process to ensure accurate and consistent data transfer.

4. Training and Knowledge Gaps

Integrating two new systems also means that employees must learn how to use them effectively. Companies can have difficulty training their employees on how to use the integrated system, which can lead to knowledge gaps and impact overall productivity. To address this, companies should provide their employees with comprehensive training and support throughout the integration process.

5. Maintenance and Support

To ensure that the integrated system is up and running, ongoing maintenance and support are essential. Issues can arise at any time, so it is crucial to have a dedicated IT team that can resolve them quickly. Organizations can also opt for managed IT services that provide 24/7 support for the integrated system, minimizing disruption to business operations.

Conclusion

Integrating BigCommerce and Epicor P21 can pose some challenges for organizations. However, with proper planning, configuration, and support, these challenges can be effectively addressed, allowing organizations to leverage the full potential of these two powerful platforms. By overcoming these challenges, companies can create a seamless, efficient system that enhances productivity, improves customer experience, and drives business growth.