Having an online store is a necessity for businesses of all sizes. And for those that have an eCommerce platform, managing different aspects of the business like inventory, orders, and customer information can become quite difficult.

This is where Enterprise Resource Planning (ERP) software comes in. ERP software helps businesses streamline and integrate disparate processes and systems and provides a centralized platform for managing all aspects of the business.

For eCommerce businesses, an ERP designed specifically for online stores, such as Epicor Kinetic, can have great benefits. In this blog, we’ll discuss why an ERP like Epicor Kinetic is crucial for your BigCommerce store.

1. Improved Order and Inventory Management

One of the biggest challenges for online businesses is managing orders and inventory across different sales channels. Since BigCommerce is a popular eCommerce platform, businesses often have multiple sales channels, including:

• An online store
• Marketplaces
• Physical stores

This makes it difficult to track inventory and fulfill orders on time. An ERP system like Epicor Kinetic integrates with BigCommerce to give businesses a centralized view of inventory and orders, allowing them to fulfill orders quickly and accurately.

2. Real-time Data and Analytics

With increasing competition in the eCommerce industry, businesses need to make data-driven decisions to stay ahead. An ERP system like Epicor Kinetic provides real-time data and analytics, giving businesses a clear view of:

• Sales
• Inventory
• Customer information

This enables them to identify trends, make timely changes, and improve overall operations.

3. Effective Customer Management

Customer satisfaction is critical to any business, and having all customer information in one place can make a huge difference. By integrating Epicor Kinetic with BigCommerce, businesses can have a centralized database of all customer information, including:

• Order history
• Preferences
• Contact information

This enables them to provide personalized and efficient customer service that leads to customer loyalty and repeat business.

4. Automate Tasks

Running an eCommerce business requires multiple tasks to be completed simultaneously, such as:

• Managing orders
• Updating inventory
• Generating reports

An ERP system like Epicor Kinetic automates these tasks, reducing the chance of human error and giving companies more time to focus on other important aspects of their business.

Summary

In summary, a solid ERP system like Epicor Kinetic is essential for online businesses that use BigCommerce. It:

• Streamlines processes
• Provides real-time data
• Improves customer management
• Automates tasks