BigCommerce and Epicor Kinetic are two powerful platforms that can provide huge benefits to businesses looking to expand their eCommerce presence. BigCommerce is a popular and easy-to-use eCommerce platform, while Epicor Kinetic is a comprehensive ERP system designed to help businesses manage their operations.

When these two platforms are integrated, businesses can experience numerous benefits such as streamlined operations, increased efficiency, and better customer experiences. However, as with any integration, businesses may face some challenges.

In this article, we will discuss some common challenges businesses may face when integrating BigCommerce with Epicor Kinetic and how to resolve them.

1. Data Synchronization Issues

One of the major challenges businesses face when integrating BigCommerce with Epicor Kinetic is data synchronization issues. These two platforms have different data structures, and it can be difficult to seamlessly sync data between them.

For example, when a customer places an order on BigCommerce, it should be automatically updated on Epicor Kinetic in real-time. Any delay or error in data synchronization can lead to:

1. Inventory discrepancies
2. Order processing delays
3. Ultimately, customer dissatisfaction

Solution:

To solve this problem, businesses should consider investing in a reliable integration tool that can seamlessly manage data synchronization between the two platforms. These integration tools use APIs and webhooks to ensure real-time data flow between BigCommerce and Epicor Kinetic, eliminating data discrepancies.

2. Lack of Customization Options

Another challenge that businesses may face when integrating these two platforms is the lack of customization options. BigCommerce and Epicor Kinetic each have their own unique customization features and capabilities, and combining them can be a daunting task. Businesses may find that their preferred customization options are not available or supported by the integrated platforms.

Solution:

One solution to this problem is to work with a qualified integration partner who can tailor the integration to your business’s specific needs. They can help you create:

1. Custom fields
2. Mappings
3. Workflows

These customizations align with your business requirements and ensure a seamless integration.

3. Integration Maintenance

The BigCommerce and Epicor Kinetic integration requires ongoing maintenance to ensure everything runs smoothly. With regular updates and new features released by both platforms, it can be difficult to keep the integration up to date.

Solution:

The best solution to this problem is to work with an integration partner that offers maintenance and support services. They can monitor the integration and make any necessary updates to keep it running at optimal levels.

Conclusion

BigCommerce integration with Epicor Kinetic can offer significant advantages for businesses looking to streamline their operations and improve efficiency.