2 minute read
Mastering Omnichannel Success: The Benefits of Epicor Commerce Connect (ECC) Integration
Multi-channel integration for eCommerce is the key to keeping your customers happy. Consumers expect integrated multi-channel shopping that provides access to a wide range of products, easy returns, customer service and more.
Epicor Commerce Connect (ECC) is a powerful solution that can help businesses integrate online, mobile, and physical channels into a consistent customer experience. ECC simplifies omnichannel integration by connecting your company’s eCommerce store, mobile app, and POS system. This connection allows customers to access and view product information from multiple sources.
Customers can easily place orders, view purchase history, and receive notifications from any device, including mobile and desktop. The solution enables customers to purchase from a unified supply chain, regardless of location. Using ECC, retailers can access the real-time stock status of all their stores and provide accurate availability information.
ECC streamlines order processing by combining in-store pickup and delivery processing with real-time inventory levels. This makes it easy to meet customer expectations for fast shipping and accurate order tracking. ECC automates processes such as creating, canceling, and returning orders to reduce the administrative burden on customer service representatives.
The eCommerce solution also works with advanced analytical tools to identify purchasing trends and customer preferences. This data can be used to inform promotional activities and adjust marketing strategies to maximize engagement and conversion rates.
Epicor Commerce Connect (ECC) is an innovative solution that simplifies multi-channel eCommerce integration. Combining mobile, online, and in-person channels, ECC enables customers to easily view product information, make purchases, and track fulfillment from a single source. In addition, retailers can use insights to increase engagement and conversion rates. ECC is an indispensable tool for companies that want to offer their customers an improved omnichannel experience.