Processing returns can be a daunting task for any business, but fortunately, there are software platforms like Shopify and Epicor that can help streamline and manage the process. In this blog, we discuss how these two platforms process returns and the benefits they offer to businesses.

Shopify is a popular eCommerce platform that allows businesses to set up an online store and sell their products. When it comes to returns, Shopify offers a feature called “Returns” that allows businesses to create a return policy and manage customer return requests. This feature can be accessed from the Shopify dashboard and can be customized to meet the specific needs of the business. To initiate a return, customers can simply go to the returns page on the business’s website and fill out a form with their order information and the reason for the return. This information is then sent to the business, who can process the return and issue a refund or exchange if needed.

Shopify also offers return tracking so that both the business and the customer can easily track the return status. Epicor, on the other hand, is an enterprise resource planning (ERP) system that helps businesses manage their daily operations, from inventory management to customer service. When it comes to returns, Epicor offers a centralized returns management feature that helps businesses track and manage all their returns in one place. This streamlines the process and reduces the risk of human errors.

Epicor allows businesses to set return policies and define the process for processing returns. Customers can easily initiate a return by contacting the business directly. Returns can be tracked and managed in real-time. This helps businesses resolve issues quickly and maintain good customer relationships.

One of the main differences between Shopify and Epicor is that Shopify is primarily an eCommerce platform, while Epicor is a full-fledged ERP system. This means that while Shopify offers more specific features for online businesses, Epicor offers a wide range of features for different aspects of the business.

In summary, both Shopify and Epicor offer efficient and effective ways to process returns. With their user-friendly interfaces and customizable features, these platforms make it easier for businesses to manage the returns process and provide top-notch customer service. Whether you run an online business or a brick-and-mortar store, using these systems can help improve your returns management and ultimately increase customer satisfaction.