3 minute read
Integrating ECC for Assisted Purchasing with Customer Support
Customer support integration with Epicor Commerce Connect (ECC) for assisted purchasing is an innovative way to provide customers with best-in-class customer service while meeting their needs through up-to-date vendor listing options. The integration helps customers quickly find the right product with an intuitive user experience, including intelligent search algorithms, product recommendations, and customer support.
With Epicor Commerce Connect (ECC), customers can access and take advantage of product and service information from their favorite brands. With ECC, customers can safely and efficiently browse, select, and purchase products through integrated customer service. This integration provides customer service based support in the form of branding, product information, order tracking, returns processing, customer survey feedback, and product orders.
ECC provides retailers with powerful options to rapidly adopt customer service integration with Epicor. Customers are guided through an easy-to-use guided workflow that allows them to quickly navigate through product information and make selections. Integrated customer service integration with Epicor enables customers to find relevant product information and prices that match their purchase intent. In addition, Epicor offers its customers the option of assisted purchasing by tailoring product information to specific customer needs. This offers customers a better shopping experience, which can also lead to increased sales and customer loyalty. Additionally, customers can receive personalized messages and offers based on their behavior, creating a more personalized experience.
Epicor Commerce Connect (ECC) provides secure shopping channels with strong customer service integration to enable fast, secure and easy transactions. ECC enables customers to make better buying decisions while taking advantage of Epicor’s customer support integration. The integration helps customers find the exact products they need with the help of customer service and allows them to easily purchase items with their chosen payment and shipping options. Epicor’s customer service integration also ensures a safe and enjoyable online shopping experience for customers.