3 minute read
Integrating ECC and Epicor ERP for Assisted Purchasing
The integration of Epicor Commerce Connect (ECC) with Epicor ERP for assisted purchasing is an innovative way for companies to increase efficiencies, reduce costs and improve customer service. Epicor Commerce Connect is a cloud-based solution that enables a single, integrated view of customer information and purchases across all channels, while Epicor ERP is an enterprise resource planning system that helps businesses manage processes, inventory and data.
Through joint integration, Epicor ECC and Epicor ERP allow customers to more easily order, ship and track items and have visibility into all transactions. This is particularly useful for companies that require a high level of customer service, e.g. large retail and wholesale stores that process multiple orders. By integrating Epicor ECC and Epicor ERP, companies can quickly adapt their workflows and improve the customer experience.
Because ECC and Epicor ERP are cloud-based, customers can access data from any device. This allows customers to easily track order status, access up-to-date pricing and inventory information, and access store order history. Another benefit of integrating Epicor ECC and Epicor ERP is the development of expanded assortments. With Epicor ERP, companies can stay on top of the latest trends and determine the most effective product portfolio to offer their customers. Plus, with ECC and ERP integrated, the online checkout process is simple and fast, minimizing customer wait times and eliminating the need for time-consuming tools like POS checkouts.
Assisted purchasing capabilities are also enabled through the integration of Epicor ECC and Epicor ERP. It is a cost-saving technique that helps companies better understand their customers’ buying behavior and maximize sales. With assisted buying, businesses can create and send product recommendation emails to specific customers based on their purchase history. This helps businesses increase sales of their best-selling items and reduces the time it takes for customers to find the right product.
Companies can gain numerous benefits by integrating Epicor ECC and Epicor ERP for assisted purchasing. These include a streamlined customer experience, reduced costs, better transaction transparency, and the ability to customize your workflow. By leveraging this integration, businesses can improve their customer service and create a superior shopping experience.