Integrating different software and platforms has become a common practice for businesses looking to streamline their operations and increase efficiency. In the retail industry, this integration is especially important as it can directly impact the customer experience and the overall success of the business.

One integration that has gained popularity in recent years is the integration of BigCommerce, a popular eCommerce platform, with Epicor, a leading enterprise resource planning (ERP) software.

Before we dive into the benefits of this integration, let’s first understand what BigCommerce and Epicor offer individually.

BigCommerce

BigCommerce is a cloud-based eCommerce platform that allows businesses to easily set up and manage online stores. It offers various features such as customizable storefronts, secure payment gateways, and marketing tools that help businesses grow their online presence.

Epicor

On the other hand, Epicor is a comprehensive ERP software designed for businesses of all sizes. It integrates all aspects of a company’s operations, including inventory management, sales, accounting, and customer relationship management (CRM). This allows businesses to have a centralized system for all their operations, making it easier to manage and make data-driven decisions.

By integrating BigCommerce and Epicor, retail businesses enjoy numerous benefits.

Real-Time Data Synchronization

Any changes you make on one platform are automatically reflected on the other, eliminating the need for manual data entry and reducing the risk of errors.

Holistic View of Operations

Data collected by the eCommerce platform, such as sales and customer behavior, can be seamlessly integrated into the ERP system. This gives businesses valuable information about their performance and enables them to make informed decisions to improve processes and increase sales.

Seamless Shopping Experience

With real-time inventory management, customers can be assured that the products they see on the eCommerce website are actually available in the store. This reduces the risk of disappointment and improves customer satisfaction.

Automate Processes

In addition to these benefits, the integration also allows companies to automate various processes, saving time and resources. For example, once an order is placed on an eCommerce platform, it can be automatically transferred to the ERP system, triggering the fulfillment process. This reduces the likelihood of errors and delays, resulting in shorter delivery times and happier customers.