3 minute read
Incorporating ECC for an Efficient B2B Customer Self-Service Framework
Business-to-business (B2B) customer self-service technology is growing in popularity as organizations seek to improve customer engagement and streamline operations. Epicor Commerce Connect (ECC) is a platform that enables organizations to provide self-service capabilities to their customers, from pricing and ordering to payments and account management. ECC provides customers with a comprehensive set of tools that enable a fully self-service customer experience.
With ECC, customers can access their accounts and perform various service-related tasks, such as viewing, ordering, managing, and paying for specific products or services. Customers can also track orders, view invoices, view the status of their orders, and easily return items if necessary. They can access personalized offers, promotions and loyalty programs, in addition to viewing past purchases or accounting tasks.
In addition, ECC allows customers to stay up-to-date with the latest products or services, as well as view stock status and product availability in real time. The platform not only provides customers with a meaningful self-service experience, but also enables organizations to track and understand customer activity and preferences so they can better tailor their services.
ECC provides administrators with analytics tools that enable a better understanding of customer behavior and how customer data can be used to improve marketing and sales strategies. The platform is suitable for small and medium-sized enterprises (SMEs), which makes it very attractive for organizations with limited resources. In addition, smaller organizations can take advantage of ECC’s drag-and-drop builder, which allows customers to quickly and easily create the portals and buying platforms that best suit their needs.
For organizations seeking a solution to streamline customer service operations and create meaningful customer experiences, ECC offers a comprehensive and cost-effective B2B customer self-service solution. Whether it’s a midsize business or a larger organization, ECC helps organizations maximize customer convenience and engagement, while providing administrators with vital insight into customer behavior.