Epicor P21 is an advanced enterprise resource planning (ERP) system that helps companies manage operations, finances, and customer interactions. In today’s competitive market, an effective customer portal is crucial for businesses to provide a streamlined and efficient customer experience.

With this in mind, many companies are opting for Epicor P21 Customer Portal Extensions to augment their existing customer portal and streamline overall operations. However, with any new tool or technology, it is important to measure its effectiveness. This raises an important question: Are there specific KPIs that companies should track to measure the effectiveness of Epicor P21 Customer Portal extensions? The short answer to this question is yes.

Measuring the effectiveness of a tool or technology is crucial for companies to make data-driven decisions and further improve their processes. This is especially true for customer portal extensions because they have a direct impact on the customer experience. Let’s take a closer look at some of the KPIs companies should track to measure the effectiveness of Epicor P21 Customer Portal extensions.

First, customer satisfaction is one of the most important KPIs. A well-functioning customer portal should provide customers with a simple and hassle-free experience. By tracking customer satisfaction, companies can understand how their customers are responding to portal development and make necessary improvements to improve the overall experience.

Another important KPI is the number of interactions with customers via the portal. By extending the customer portal, companies want to provide their customers with self-service options such as ordering, tracking, and payment. By tracking the number of interactions, companies can determine the level of adoption and use of the portal. A high number of interactions indicate a successful implementation of the customer portal extension.

Additionally, tracking time spent on the website can provide valuable information about its effectiveness. A well-designed portal should be intuitive and easy to use so that customers spend less time on it. By tracking this metric, companies can identify areas for improvement and make necessary changes to improve the portal’s usability.

Finally, companies should also track the impact of customer portal expansion on their overall business. These include reduced customer service calls, faster order processing times, and greater data accuracy. These metrics can help companies determine the ROI of expanding their portal and whether it is effectively improving their business.

In summary, companies should track specific KPIs to measure the effectiveness of Epicor P21 Customer Portal extensions.