In today’s dynamic and digital world, customers have come to expect real-time updates and tracking information about their purchases. With the rise of eCommerce, this has become even more important as customers place orders online that need to be shipped and delivered. The system used by many companies to manage orders and inventory is Epicor P21.

However, can customers view their order tracking information directly in the Epicor P21 Customer Portal?

Epicor P21 is customizable enterprise resource planning (ERP) software for small and medium-sized businesses. It helps companies manage warehouses, accounting, sales, and purchasing processes. One of its main features is the customer portal, which allows companies to provide their customers with a self-service platform where they can view order status and history, prices, and account information.

The short answer to the question is yes, customers can view their order tracking information directly in the Epicor P21 Customer Portal. This feature is called OrderTrack and is available as part of the eCommerce module in Epicor P21. It allows customers to track order shipments and check order status in real time directly from their customer portal account. OrderTrack allows customers to track orders using various options such as order number, customer order number, or tracking number. This gives customers the flexibility to choose their preferred tracking method. Additionally, shipment tracking information is integrated with the carrier’s website, ensuring customers receive the most up-to-date and accurate information.

On top of that, OrderTrack is integrated with Adobe Commerce (formerly Magento), the leading eCommerce platform. This means businesses using Adobe Commerce can seamlessly integrate their online ordering with Epicor P21 and provide their customers with a unified and consistent experience. Customers can place orders on the Adobe Commerce website. Tracking information is automatically synchronized and available in the Epicor P21 Customer Portal.

In summary, companies using Epicor P21 can offer their customers a convenient and hassle-free way to track orders using the OrderTrack feature in the customer portal. By integrating with Adobe Commerce, companies can also offer their customers seamless communication between the eCommerce platform and the ERP system. This level of transparency and accessibility will undoubtedly translate into greater customer satisfaction and loyalty.