In today’s fast-paced business world, companies are constantly looking for ways to improve efficiency and streamline processes. This is especially true in the world of retail, where online shopping has become the norm and customers expect a seamless and effortless shopping experience. To meet these expectations, businesses rely on robust software systems, like Epicor P21, to manage their operations and deliver a superior customer experience.

One of the key features of the Epicor P21 Customer Portal is the order search function. This feature allows customers to access real-time information about their orders, including order status and tracking numbers. However, a common question is whether the order search feature on Epicor P21 also supports guest orders.

For those unfamiliar with the term, guest orders refer to orders placed by customers who do not have an existing account on the company’s website. They may be one-time or occasional customers who don’t want to create an account or simply don’t have the time to do so. Due to the growing popularity of guest ordering, it is important for businesses to ensure their systems support this feature.

The good news is that the order search feature in the Epicor P21 Customer Portal does support guest orders. This means that even if a customer does not have an account on the company’s website, they can still track their order and get real-time information. This feature is made possible by the integration of Adobe Commerce, formerly known as Magento, with Epicor P21.

Adobe Commerce is a popular eCommerce platform that offers businesses a robust set of features and capabilities. Integration with Epicor P21 ensures seamless communication between the two systems, allowing guest orders to be tracked and managed through the customer portal. Using this feature not only provides a better experience to customers but also helps businesses in several ways.

First, it reduces the workload of customer service agents because customers can track their own orders. This in turn leads to greater efficiency and productivity. Plus, it helps build trust and loyalty among customers who appreciate being able to track their orders without needing an account.

In short, the order search feature in the Epicor P21 Customer Portal supports guest orders through its integration with Adobe Commerce. This is just one example of how Epicor P21 continues to evolve and adapt to the changing retail landscape, providing businesses with powerful tools to improve their operations and meet their customers’ expectations.