Epicor P21 is a comprehensive Enterprise Resource Planning (ERP) solution designed specifically for manufacturers, distributors and other companies in the industrial sector. One of the many features that sets P21 apart is its robust customer portal, which offers users a seamless and efficient way to manage their orders. In this blog, we explore how the Epicor P21 Customer Portal makes it easier for customers to find orders and what benefits it brings to businesses.

The first and most important advantage of the Epicor P21 Customer Portal is the ability to easily track and search orders. With just a few clicks, customers can access their order history, view the status of current orders, and search for specific orders based on multiple criteria such as order number, date, or sales order number. This streamlined process eliminates the need for customers to call or email the company for order updates, saving time and effort for both parties.

The Epicor P21 Customer Portal also enables real-time inventory transparency. This means that customers can easily view product availability and place orders accordingly. The portal also provides accurate pricing information and allows customers to view previous orders to track price changes. This feature allows customers to make informed decisions when ordering, resulting in a better customer experience.

Another key feature of the Epicor P21 Customer Portal is the ability to customize order templates. Companies can customize the portal to their branding and adapt to their customers’ preferences. This additional personalization not only improves the overall customer experience, but also strengthens customer relationships and increases brand loyalty.

Additionally, the integration of Adobe Commerce, formerly known as Magento Commerce, with Epicor P21 has further enhanced the customer portal functionalities. Adobe Commerce allows businesses to create a self-service portal where customers can view and update their account information, saving time and reducing workload for both parties. Adobe Commerce also offers a more user-friendly and visually appealing interface, making it easier for customers to navigate and place orders.

In short, the Epicor P21 Customer Portal provides customers with a user-friendly, efficient, and secure way to manage their orders. With its advanced features and integration with Adobe Commerce, businesses can improve the overall customer experience, streamline order management processes, and ultimately increase customer satisfaction and loyalty.