In today’s era of digital transformation, companies are constantly looking for ways to improve their operations and stay one step ahead of others. One such solution that has gained popularity among manufacturers and retailers is the Epicor P21 Customer Portal. This powerful tool allows customers to access real-time data, place orders, track shipments, and manage their accounts in one convenient place.

While the Epicor P21 Customer Portal already offers many features and benefits, there are also several extensions available that can expand its capabilities and improve the overall user experience. These extensions are designed to seamlessly integrate with your existing portal, making it a comprehensive solution for managing customer relationships and increasing sales. Let’s take a closer look at some of the commonly used extensions in the Epicor P21 Customer Portal.

One of the most commonly used portal extensions is the Credit Card Processing extension. This allows customers to pay for their orders securely online, eliminating the manual process of entering payments into the system. This expedited payment process can help improve cash flow and reduce errors, resulting in greater customer satisfaction and increased sales.

Another commonly used extension is the Order Management extension. This feature gives customers the ability to easily place and track orders, view order history, and make changes to existing orders. Additionally, customers can set up recurring orders, saving time and effort. This extension can also be integrated with third-party systems such as eCommerce platforms to provide a seamless experience for both customers and businesses.

The Shipment Tracking extension is another popular choice among Epicor P21 users. This extension allows customers to view real-time shipment information, including tracking numbers and estimated delivery dates. This improvement helps customers stay updated and plan their business operations accordingly.

Finally, online catalog expansion is a game changer for companies looking to offer better customer service. This feature allows customers to easily browse and search for products, view product details and images, and add items to their cart directly from the portal. This extension helps companies promote their products, simplify the ordering process and increase customer loyalty.

Overall, the Epicor P21 Customer Portal offers a solid set of features on its own, but these improvements take it to the next level. They provide companies with the flexibility and adaptability they need to tailor the portal to their specific needs and get the most out of their investment. By leveraging these extensions, companies can increase customer satisfaction, increase efficiency, and ultimately drive growth and success.