In today’s fast-paced business world, customers demand quick and accurate information about their orders. This is especially true in the manufacturing and distribution sectors, where on-time delivery is critical to maintaining strong customer relationships. That’s why many companies choose Epicor P21 – a comprehensive business management solution that helps them streamline their operations, from inventory management to accounting and everything in between.

One of the key features of Epicor P21 is its customer portal, which provides customers with a self-service platform to manage their orders, invoices and other business-related activities. One of the most frequently used functions of the customer portal is the order search function. This allows customers to easily track their orders and view the status of their shipments.

But does the order search function in the Epicor P21 Customer Portal also provide delivery dates? The answer is yes!

The customer portal even informs customers in real time about the expected delivery date of their orders. This feature is particularly useful for businesses with multiple warehouses and shipping locations as it allows customers to track their orders from the time they are placed until they arrive at the door.

Thanks to the integration with Adobe Commerce, communication between the customer portal and the delivery system is seamless. Once an order is fulfilled, the delivery status is updated in real time in the customer portal. This eliminates the need for manual tracking and provides customers with accurate information at all times.

The delivery date feature in the order search feature also helps businesses manage customer expectations. By providing accurate delivery dates, companies can build trust and credibility with their customers, resulting in greater customer satisfaction and loyalty.

Additionally, the order search feature can be customized to display other relevant information such as the carrier, tracking number, and estimated arrival time. This level of transparency and control over their orders can help companies strengthen their relationships with their customers.

In short, the Order Search feature in the Epicor P21 Customer Portal is a valuable tool for businesses of all sizes. By integrating Adobe Commerce, customers not only see delivery dates but also streamline the entire order tracking process. By leveraging this powerful feature, businesses can improve customer satisfaction, build trust, and ultimately improve their bottom line.