In today’s fast-paced world of eCommerce, customers have come to expect a certain level of transparency and convenience when shopping online. This also includes the ability to view order and delivery status in real time. This is where the Epicor P21 Customer Portal comes in handy. Epicor P21, formerly known as Prophet 21, is a comprehensive enterprise resource planning (ERP) software designed specifically for wholesale distribution companies. It offers a wide range of features and functionalities that help manage order processes, inventory management, and financial reporting, among others.

A key aspect of this software is the customer portal, which allows customers to access and manage their accounts and orders online. One of the most frequently asked questions about the Epicor P21 Customer Portal is whether customers can view the shipping status of their orders. And the answer is yes, they can.

With the Adobe Commerce integration, customers can easily access this information in real time. Once a customer places an order through Epicor P21, the shipping status is updated and synchronized with the Adobe Commerce platform. This allows customers to log into their customer portal account and check the status of their order, including estimated delivery date and tracking information.

Customers can also choose to receive notifications via email or text message when their order has shipped. This gives them peace of mind and keeps them informed every step of the way. Additionally, customers can view their entire order history through the customer portal, including all open orders, past deliveries, and all invoices and payments made. This level of visibility not only increases customer convenience, but also helps build trust and loyalty to the company.

In addition to viewing shipping status, Adobe Commerce integration allows customers to make changes to their orders, such as add or remove products, update shipping addresses, or cancel orders. This saves customers time and effort as they can easily manage their orders without having to contact customer service.

Overall, the Epicor P21 Customer Portal combined with Adobe Commerce integration provides customers with a seamless and transparent ordering and shipping experience. This not only increases customer convenience, but also increases operational efficiency for companies, which benefits all parties involved.