Epicor P21 is a popular Enterprise Resource Planning (ERP) software that helps companies efficiently manage their operations and resources. One of the most important features is the customer portal, where customers can access their order history and other important information.

With the rise of eCommerce, the ability to view past orders has become an essential feature for businesses and customers alike. In this article, we explore how far back customers can view their order history using the order search feature in the Epicor P21 Customer Portal.

For customers using the Epicor P21 Customer Portal, the order search feature is a useful tool that provides access to their order history. By simply entering their login details, customers can view their previous orders and current order status. But how far back can they go? Based on the P21 order history configuration, customers can view orders for up to a year.

However, this limitation can be adjusted by the company using the system. The system administrator can set the number of days that customer orders are available for viewing from the time the order is shipped. This means that if a customer wants to see his order history for the past year, he can request it from the company’s customer service.

Epicor P21 Customer Portal Order History also allows customers to view orders by type, such as open, closed, or canceled invoices. This makes it easier for customers to track their current and past orders. In addition, they can view the details of each order, including order date, order number, order status, shipping address, items ordered, and other relevant information. This allows customers to track their orders and quickly identify any discrepancies.

Another important aspect to note about the order search feature in the Epicor P21 Customer Portal is that customers can also download their orders as PDF files. This feature is useful for customers who require a paper copy of their order information for archival purposes.

Additionally, businesses can also use this feature to generate reports and track their sales. While customers can view their order history for up to a year, businesses using the Epicor P21 Customer Portal can access their entire order history and track their sales performance over the years. This helps companies gain valuable insights and make informed decisions for future orders and business strategies. Essentially, the order search feature in the Epicor P21 Customer Portal allows customers to view their order history for up to one year.