Epicor P21 is a powerful Enterprise Resource Planning (ERP) software designed specifically for retailers and wholesalers. It is widely used in various industries including distribution, manufacturing, and retail.

One of the key features of Epicor P21 is its customer portal, which allows customers to access their account information and place orders online. However, many customers wonder if there are any alerts or notifications in the Epicor P21 Customer Portal to inform them of updates or changes to orders? The short answer is: yes.

The Epicor P21 Customer Portal is equipped with robust notification and alert features that keep customers informed of any updates or changes to their orders. These notifications and alerts are delivered in real time so customers have the most up-to-date information about their orders.

The first type of notification available in the customer portal is order confirmation. When a customer places an order via the portal, they immediately receive a confirmation email. This email contains all relevant information about the order, such as the products purchased, quantities, prices, and expected delivery date. This order confirmation serves as proof of the transaction and provides the customer with assurance that their order has been received and processed.

As the order progresses, customers have various notification and alarm options available. For example, when the order ships, customers receive an update with tracking information. This allows customers to track their packages and plan their delivery accordingly. But what if there are changes or updates to the order? In this case, the Epicor P21 Customer Portal also offers this.

Customers receive notifications of any changes or updates to their orders, such as late delivery dates, replacement deliveries, or backlogs. This ensures customers are aware of any changes and can adjust their plans accordingly. Additionally, customers can customize their notification preferences in the customer portal. They can choose which events they want to receive notifications about and which notification method they want to use: email, SMS or via the customer portal itself.

But what if customers need to change their orders?

The customer portal also has a feature that allows customers to request order changes directly from the portal. Not only does this streamline the process, but it also ensures that changes are received and processed quickly.

In summary, the answer to the question is “yes”. Notifications and alerts are available in the Epicor P21 Customer Portal to notify customers of order updates or changes. These notifications and alerts provide customers with real-time updates and keep things running smoothly.