Epicor P21 is a reliable enterprise resource planning (ERP) software designed specifically for the manufacturing and distribution industries. It offers a wide range of features and functionalities that help companies streamline their operations and increase productivity.

One of the key components of Epicor P21 is the customer portal, which allows companies to interact with customers and provide them with access to important information and services. It is also possible to expand the customer portal with various add-ons, the so-called extensions. In this article, we will discuss the key features that these extensions typically add to the Epicor P21 Customer Portal.

1. Personalization and personalization: Extensions allow you to customize and personalize your customer portal to suit your company’s specific needs and requirements. This allows companies to offer their customers unique experiences that can help build stronger relationships.

2. Self-service features: Extensions add self-service features to the customer portal, allowing customers to access relevant information such as order status, tracking information, and product availability without having to contact customer service. This helps reduce the burden on your customer service team and improve customer satisfaction.

3. Integration with third-party applications: Extensions enable integration with third-party applications such as CRM (Customer Relationship Management) and marketing automation systems. This integration gives companies a holistic view of their customers, which can lead to improved customer service and targeted marketing efforts.

4. eCommerce Features: With extensions, businesses can turn their customer portal into an eCommerce platform. Thanks to this, customers can place orders, access product information, and make payments directly from the portal. Additionally, companies can expand their reach and increase sales by offering their customers a convenient and hassle-free shopping experience.

5. Advanced reporting and analytics: Extensions can add advanced reporting and analytics capabilities to the customer portal, providing companies with valuable insight into customer behavior, trends, and patterns. This information can help companies make data-driven decisions to improve their operations and customer service.

6. Mobile Responsive: Extensions can make your customer portal responsive so that customers can access it from any device, including smartphones and tablets. This allows customers to stay connected and access important information while on the go.

Overall, the extensions add a wide range of functionality to the Epicor P21 Customer Portal, expanding its capabilities and giving businesses the tools they need to better serve their customers.