Epicor P21 is comprehensive enterprise resource planning (ERP) software designed to streamline the operations of manufacturers, distributors, and service companies. One of the features of this software is the Epicor P21 Customer Portal, which allows customers to access account information, track orders, and perform various self-service activities.

However, with growing privacy concerns, many companies are hesitant to use a customer portal extension for fear of putting sensitive information at risk. In this blog article, we will analyze the security measures in place to ensure that Epicor P21 Customer Portal extensions do not compromise privacy.

User Authentication and Access Control: Epicor P21 uses a strict authentication process to ensure that only authorized users have access to the customer portal. Customers must enter a unique username and password. In some cases, a security question or two-factor authentication may be used. Additionally, user access controls limit the actions customers can take in the portal, preventing them from accessing or modifying sensitive information.

Encryption: All data transferred between the customer portal and the Epicor P21 server is encrypted using Secure Socket Layer (SSL) technology. This ensures that data remains secure and private during transmission, making it more difficult for hackers to intercept and access sensitive information.

Firewall and Intrusion Detection Systems: The Epicor P21 network is protected by a firewall, a security system that monitors and controls incoming and outgoing network traffic. A firewall acts as a barrier between the customer portal and other networks, preventing unauthorized access. Additionally, there are intrusion detection systems that monitor and alert administrators of suspicious activity, such as unauthorized portal access attempts.

Regular Security Updates and Audits: Epicor P21 is committed to the security of its systems and regularly releases updates and patches to address all known security vulnerabilities. These updates are necessary to ensure the security of the customer portal and other extensions and the continued protection of sensitive data. In addition, the company conducts regular security audits to identify potential security threats and resolve them quickly.

Data Backup and Disaster Recovery: In the event of a cyberattack or other disaster, Epicor P21 offers robust data backup and disaster recovery plans. This ensures that customer data is regularly backed up and can be quickly restored in the event of a data breach.

In summary, Epicor P21 takes privacy and security seriously and has implemented several measures to protect customer data within the customer portal.