Faster customer service and better collaboration in the workplace are essential to business success. One tool that can help you achieve these goals is Epicor Commerce Connect (ECC). ECC is a cloud-based enterprise resource planning (ERP) solution designed to enable efficient collaboration between organizations and partners. It provides a central platform for managing customer data, orders, payments, and other business activities.

With ECC, you can create custom workflows to streamline processes and improve collaboration between departments. The dashboard allows you to easily manage various internal and external tasks such as customer orders, payments, and shipment tracking. Therefore, by taking advantage of the powerful features of ECC, you can create a smoother customer service and communication process. With automated tools you can reduce manual tasks and improve operational efficiency. Additionally, ECC can be used to synchronize customer records across multiple departments. In this way, all departments are kept informed about orders, customer records, and other activities.

For further enhancement, the software can be integrated with third-party applications such as CRM and warehouse management systems. Additionally, ECC can also be used to automate manual tasks like billing and inventory management. This reduces the time it takes to complete tasks, allowing team members to focus on their core tasks. In addition, the ‘Workflows’ feature easily automates repetitive processes.

ECC offers numerous benefits to companies striving to improve customer service and cross-departmental collaboration. By creating custom workflows, businesses can ensure tasks are completed efficiently, resulting in smoother customer service and increased productivity.

Kickstart your B2B eCommerce journey today.