The Epicor P21 Customer Portal onboarding process can be tricky, especially for those new to the system or technology. While the Customer Portal is an invaluable tool for managing orders, invoices, and other aspects of the Epicor P21 system, it is normal for questions to arise and advice to be needed during the onboarding phase. The good news is that support is available to customers through this process.

Epicor primarily provides resources and support to its customers through its EpicCare program. This program offers a range of services, including onboarding support on the customer portal. EpicCare has experienced consultants trained in Epicor products, including P21. They are available to guide customers through the onboarding process and answer any questions or concerns.

In addition to EpicCare, Epicor also offers webinars and online training resources for the Epicor P21 Customer Portal. These resources cover a variety of topics, including navigating the portal, placing orders, and managing invoices. Webinars are typically live and interactive, allowing participants to ask questions and get immediate help. Online training resources, on the other hand, are available on-demand and accessible at any time, making it easy for customers to learn at their own pace.

In addition, Epicor offers on-site training for the Epicor P21 Customer Portal for customers who prefer a more personal approach. This option allows a trainer to come to the customer’s location to provide hands-on training and support during the onboarding process. The trainer can also tailor the training to the client’s specific needs, providing a more personalized and effective learning experience.

On top of Epicor support, there are also user groups and forums dedicated to the Epicor P21 and the customer portal. These forums give customers the opportunity to network with others who are also using the system and share tips, tricks, and best practices. It is a valuable source of knowledge and community for those going through the onboarding process.

In summary, there are numerous support options available to customers during the Epicor P21 Customer Portal onboarding process. From EpicCare support to webinars, online training resources, and user groups, customers can access a variety of resources to ensure a smooth and successful transition to the customer portal. Take advantage of these opportunities and safely use the Epicor P21 Customer Portal for all your business needs.