In today’s digital age, companies need to have a strong online presence to reach customers. This includes a user-friendly and accessible customer portal application such as Epicor P21. Customer portals allow companies to offer support and services to their customers 24/7, making them a valuable tool for success.

However, for customers with disabilities, accessing and navigating these portals can be a difficult task. That’s why it’s so important for companies to design customer portal applications with accessibility in mind. In this article, we discuss the accessibility of the Epicor P21 Customer Portal and the benefits it can bring to both your customers and your business.

One of the first things to consider when designing an accessible customer portal application is to ensure it is compatible with assistive technologies such as screen readers. These technologies enable visually impaired customers to access and navigate applications using text-to-speech or Braille. Epicor P21 comes with this compatibility, so customers with visual impairments can easily access the app and its features.

Another important aspect is the use of color and contrast in the app design. People with color blindness or visual impairments may have difficulty distinguishing certain colors. Therefore, it is important to use colors with high contrast and avoid color as the only way to convey information. The Epicor P21 app has a simple and clean design that makes navigation easier for customers with color blindness or visual impairments.

Another important factor to consider is keyboard availability. Some customers with limited mobility may have difficulty using the mouse. Therefore, keyboard shortcuts and options that allow customers to navigate solely using their keyboard can significantly improve accessibility. The Epicor P21 application supports keyboard navigation, so customers can navigate the application using only the keyboard.

Additionally, providing alternative text for images and videos is crucial for customers who use screen readers. Alt text allows these customers to understand the content of an image or video without having to watch it. Epicor P21 ensures that all images and videos have appropriate alternative text.

In summary, developing an accessible customer portal application like Epicor P21 benefits not only your customers with disabilities, but also your business. By considering accessibility in app design, companies can reach a wider audience and ensure equitable and inclusive experiences for all customers. By implementing accessibility features, companies can not only improve customer satisfaction but also stay ahead of the competition.