Business-to-business (B2B) customers are an important part of any company’s success. Companies need feedback from their customers to understand their needs and make changes to improve the quality of services. BigCommerce is a powerful eCommerce platform that helps businesses expand their reach and build an online presence. Does BigCommerce have a survey system designed specifically for B2B customers? In short, yes, there is a survey system for B2B customers on BigCommerce. BigCommerce has released BigCommerce Voice Insights, a comprehensive survey platform for collecting customer feedback. This platform aims to help companies better understand customer needs, preferences, experiences, and overall satisfaction through surveys.

The BigCommerce Voice Insights dashboard allows sellers to quickly view customer feedback and take action. The dashboard presents customer feedback results in a concise and easy-to-use format. Merchants can use the data in this dashboard to identify customer problems and create solutions that meet their needs and preferences. This survey system allows sellers to make confident decisions and quickly improve the customer experience.

The BigCommerce Voice Insights survey system is also more than just surveys. Merchants can integrate surveys and reviews into their products and websites, making the customer journey even more enjoyable. In addition, BigCommerce Voice Insights allows sellers to set up automated post-purchase surveys, personalized emails, and text messages for customers. This helps sellers better engage and retain customers.

In short, the BigCommerce Voice Insights survey system is a great way for B2B customers to provide valuable feedback that can help companies improve their offerings. This comprehensive platform gives businesses the information they need to make informed decisions and deliver excellent customer experiences. BigCommerce Voice Insights is the perfect survey system for B2B customers.