3 minute read

Effortless Reordering: Boosting B2B Loyalty with BigCommerce

Effortless reordering is a topic many small business owners are discussing these days. With BigCommerce, customers have the ability to order quickly and easily, resulting in a smoother checkout process and an overall positive experience that leads to increased customer loyalty and retention. BigCommerce eliminates much of the hassle of traditional catalog ordering by implementing features such as automatic reordering. Through this, customers can easily and quickly access and purchase previously purchased items with just a few clicks. This allows customers to easily stock up on items or supplies without having to search for them.

BigCommerce also enabled larger companies to connect manufacturers directly to their BigCommerce account to order in bulk. This eliminates the need for manual reordering and is much faster and more efficient for busy business owners. In addition, manufacturers can now view pending orders, view order history, and assist customers with technical product questions. This saves both companies and suppliers time and energy, makes it easier to track orders, and maintain relationships with customers.

On top of that, BigCommerce also offers top-notch customer support for its B2B ecommerce customers. With 24/7 customer chat, personalized search, and tailored in-store messages, customers feel more connected to their purchases and are more able to reach out to someone if they need help or have questions.

Finally, BigCommerce B2B allows customers to save their credit card information and payment preferences. This ensures that customers do not have to fill in tedious payment details every time they place an order. These types of services instill trust and loyalty in customers because once they sign up for their payment preferences, the rest of the purchase is simple and effortless.

In summary, BigCommerce B2B is making great strides when it comes to ordering and payment preferences. With its comprehensive features such as automatic re-ordering, order history checking, integrated suppliers, and customer support, it has made ordering and re-ordering easier and faster for customers, saving both companies and customers time and energy. By building a better customer experience and providing convenience, BigCommerce builds trust and loyalty with customers, improving their overall customer experience.

Ready to get started on BigCommerce? Silk Can Help.