In today’s competitive business environment, delivering a satisfying customer experience is critical to success, especially in the business-to-business (B2B) market.

According to a study by Walker Info, customer experience will overtake price and product as the key differentiator for brands by 2020. This underscores that companies must make customer experience a top priority to stay ahead of their competitors.

One effective way to improve B2B customer experience is to integrate BigCommerce and Epicor P21. BigCommerce is a leading eCommerce platform, while Epicor P21 is an enterprise resource planning (ERP) system for wholesale and manufacturing companies. Together, these two platforms provide companies with a seamless and efficient solution to optimize their B2B customer experience.

By integrating BigCommerce and Epicor P21, companies can streamline their B2B operations while providing personalized and efficient service to their customers.

Here’s how the integration can help improve the B2B customer experience:

1. Real-time inventory management

The BigCommerce and Epicor P21 integration enables real-time synchronization of inventory levels across all sales channels. This means customers have access to accurate product availability information, resulting in fewer reorders and higher customer satisfaction.

2. Personalized pricing

Epicor P21’s advanced pricing capabilities allow companies to set personalized prices for their B2B customers. This enables a customized pricing structure based on customer contracts, volume, and other factors. This personalized pricing approach improves the customer experience by providing customers with tailored pricing that meets their specific needs.

3. Improved order management

The integration automatically syncs orders placed through BigCommerce to Epicor P21, eliminating manual data entry and reducing errors. This ensures a seamless and efficient order management process, resulting in faster order fulfillment and higher customer satisfaction.

4. Increased Efficiency

BigCommerce and Epicor P21 integration streamlines the entire B2B sales process, from order placement to order fulfillment and inventory management. This improves efficiency and reduces the time needed to complete tasks. A more efficient B2B sales process leads to faster shipping, on-time delivery, and an overall improved customer experience.

Conclusion

BigCommerce and Epicor P21 integration provides companies with a comprehensive solution to improve their B2B customer experience. By streamlining operations, providing real-time inventory updates, and providing personalized pricing and efficient order management, companies can improve the customer experience and gain a competitive advantage in the B2B space.