It is critical for companies to maintain a strong online presence to remain competitive. This is especially true in the distribution and manufacturing industries, where efficient sales and ordering processes are critical to success.

This is where Epicor Prophet 21 comes in.

Known as the leading enterprise resource planning solution for the distribution industry, Epicor Prophet 21 offers a comprehensive set of tools to help companies seamlessly integrate electronic and digital sales channels. Traditional sales methods such as phone orders and face-to-face interactions are now being complemented by digital sales channels. Customers expect the convenience of shopping online and companies must meet these expectations to remain relevant.

This is where the Epicor Prophet 21 really shines.

The platform provides companies with the necessary tools to create an integrated eCommerce solution that streamlines ordering processes, increases efficiency and improves the overall customer experience.

One of the key features of Epicor Prophet 21 is its ability to automate and streamline back-end operations. This means that orders placed through eCommerce channels are seamlessly integrated into the system, reducing the need for manual data entry and increasing accuracy. This results in faster order fulfillment times and fewer errors, resulting in higher customer satisfaction.

Another benefit of Epicor Prophet 21 is its powerful inventory management capabilities. The platform provides real-time visibility into inventory levels across all sales channels and allows companies to accurately track and manage inventory levels. This helps prevent stockouts and eliminates the risk of overselling products, giving customers a seamless omnichannel experience.

In addition, Epicor Prophet 21 offers a customizable online store that enables companies to provide their customers with a modern and user-friendly online experience. This includes features such as personalized product recommendations, flexible payment options, and customizable pricing for different customer segments. This level of personalization can significantly improve the customer experience and increase customer loyalty.

In addition to eCommerce capabilities, Epicor Prophet 21 also supports other digital sales channels such as EDI and mobile sales. These channels give companies the flexibility to reach customers across a variety of platforms, increasing their reach and growth potential.

In today’s digital age, companies cannot afford to ignore the importance of strong eCommerce and digital sales channels. With Epicor Prophet 21, distribution and manufacturing companies have a powerful tool at their disposal to integrate their online and offline sales channels, streamline operations and improve the overall customer experience.