If you’re a business owner who uses both BigCommerce and Epicor for your online store and inventory management, you know how important it is to have accurate and up-to-date customer data. However, keeping that data in sync between the two platforms can be a daunting task.

In this blog, we’ll explore the benefits of customer data sync between BigCommerce and Epicor and how you can achieve it seamlessly.

Unified Shopping Experience

One of the main benefits of syncing customer data between BigCommerce and Epicor is the ability to provide your customers with a unified and consistent shopping experience. With accurate data, customers can easily access their order history, track their shipments, and have their payment and shipping information available at all times. This not only improves the customer experience, but also builds trust in your brand.

Optimized Fulfillment System

Another key benefit is the ability to have a streamlined fulfillment process. With synced customer data, your operations team has access to the most up-to-date information on customer orders, shipping preferences, and addresses. This helps avoid shipping delays and reduces the risk of errors in the fulfillment process, ultimately saving time and money.

Inventory Management

Additionally, synchronizing customer data between the two platforms can also lead to improved inventory management. Having accurate, real-time customer order data available allows your inventory levels to be automatically updated in both systems. This prevents overselling, stockouts, and backorders that can negatively impact customer satisfaction and revenue.

Now, you may be wondering how to achieve this seamless synchronization. The good news is that both BigCommerce and Epicor offer several integration options to connect the two platforms.

For example, Epicor’s Prophet 21 enterprise resource planning (ERP) system has a built-in integration with BigCommerce that enables real-time data transfer. Additionally, third-party integrations are available that provide customizable solutions to meet the specific needs of your business.

Conclusion

In summary, syncing customer data between BigCommerce and Epicor is critical to providing a seamless shopping experience, streamlining order fulfillment, and improving inventory management. With the right integration solution, you can save time, reduce errors, and increase customer satisfaction. If you aren’t already syncing your customer data, it’s time to consider it as an essential step to maximizing the potential of your online business.