Epicor P21 is a powerful ERP solution designed specifically for manufacturing, distribution and retail companies. In today’s fast-paced business world, B2B customer self-service portals have become a necessity for businesses to strengthen their customer relationships and streamline their operations. That’s why Epicor P21 offers a variety of options to meet the growing self-service portal needs of businesses.

One of the key features of the Epicor P21 is its customer self-service portal, also known as an eCommerce portal. Through this portal, B2B customers can access information about their orders, inventory, prices, and account details in real time. By logging into the portal, customers can view their order history, make payments, track their shipments, and check product availability, reducing the need for phone calls and emails. This not only saves time and effort, but also improves customer satisfaction and retention.

The Epicor P21 customer self-service portal also offers a robust product catalog management system. Businesses can create and manage customized online catalogs for their customers, including detailed product descriptions, images, and prices. This allows customers to easily search and select the products they need, resulting in faster and more accurate orders.

In addition to order management, Epicor P21 offers advanced quote management capabilities through its self-service portal. Customers can now request and receive quotes online in real time, significantly reducing response time. This feature not only improves customer experience, but also allows businesses to stay ahead of the competition.

Another notable feature of the Epicor P21 customer self-service portal is its integration with customer account information. Through the ERP system, the portal provides customers with their account details such as credit limits, payment terms, and history. This allows them to make informed decisions when placing orders and eliminates manual updates from back-end staff.

Furthermore, the Epicor P21 self-service portal is intuitive and easy to use, making it easy for customers to navigate and use. It can be customized to fit your company’s brand and also supports multiple languages and currencies, which is beneficial for global businesses.

In conclusion, the Epicor P21 customer self-service portal is crucial for B2B companies. It allows customers to manage their orders, offers, and accounts independently while reducing the burden on the company’s customer service team.