Epicor P21 is a widely used enterprise resource planning (ERP) software for companies in the manufacturing, distribution, and service industries. It provides comprehensive tools to manage the entire supply chain, from procurement to production and delivery.

One of its key features is the customer portal, which allows customers to access data and transact directly with the company. However, companies using Epicor P21 often wonder if they can track session duration in the customer portal. The short answer is: Yes, it is possible to track session duration in the Epicor P21 Customer Portal.

This feature is available by integrating Google Analytics, a powerful web analytics tool that provides valuable insights into user behavior on a website. By integrating Google Analytics into the customer portal, businesses can track several metrics, including session duration, pages viewed, and conversion rates.

Why is session length important?

Session duration is the time a user spends on a website or web application. It is an essential metric for measuring user engagement and can provide valuable insights into the effectiveness of a website or web application. In the case of the Epicor P21 Customer Portal, session duration tracking can help companies understand how customers interact with their platform and identify opportunities for improvement. For example, a high average session duration may indicate that customers are spending a lot of time in the customer portal, which indicates that they are finding the information and features they need.

On the other hand, a low average session duration could mean that customers are not interacting with the portal and may need additional training or support. By tracking session duration, businesses can make informed decisions on how to optimize the customer portal to improve the user experience.

In addition to session duration, Google Analytics can also provide data on customer demographics, traffic sources, and conversion rates. This information can help companies better understand their customers’ needs and behaviors, resulting in greater customer satisfaction and loyalty.

In conclusion, companies using Epicor P21 can track session duration in the customer portal by integrating Google Analytics. By tracking this valuable metric, businesses can gain insight into how customers interact with the portal and use this information to improve their overall experience. Additionally, given the increasing importance of online interaction, using tools like Google Analytics can give businesses a competitive advantage in understanding and meeting their customers’ needs.