Epicor P21 is an enterprise resource planning (ERP) software designed for wholesale businesses. It supports multiple functions including inventory management, financial management, supply chain management, and more.

One of the most useful features of Epicor P21 is the order search function in the customer portal. The order search feature allows customers to view all their past orders and their current order status. It also provides real-time updates on inventory levels and delivery schedules. This feature is highly praised by customers for its convenience and transparency. However, there are some concerns and questions about any restrictions or limitations when using this feature. In this blog article, we will explore the possible limitations or limitations when using the order search feature in the Epicor P21 Customer Portal.

One of the most important concerns is security and access control. The Customer Portal is a secure platform that requires user authentication before accessing information. The system administrator has the ability to restrict access to certain features, including the order search feature. This is important for companies that may not want their customers to have access to certain sensitive information. It also ensures that only authorized people can view and track orders.

Another limitation when using the order search feature is data availability. The data displayed on the customer portal is subject to data entry and accuracy by the company. If there are errors or missing information in the system, it may not be displayed in the customer portal. This can lead to discrepancies in order tracking and inventory levels, which can ultimately impact customer satisfaction.

Epicor P21 also offers numerous enterprise-grade integration options, such as Electronic Data Interchange (EDI) connections and Application Programming Interface (API) connections. However, not all customers may have access to these integration features. Therefore, they may not be able to fully utilize the order search functionality in the customer portal. This may result in restricted access to the information and failure to provide real-time updates.

Additionally, the order search feature only displays information about current and past orders. This means that customers may not have access to historical data beyond what is displayed in the customer portal. This can be a limitation for companies that require detailed analysis and reporting to make strategic decisions.

In summary, although the order search feature in the Epicor P21 Customer Portal is very useful for businesses and customers, there are certain limitations and limitations in its use. These limitations primarily focus on access control, data availability, and integration capabilities.