Epicor P21, commonly known as P21, has been a leading provider of business management solutions to industrial retailers for over 35 years. With a customer-centric focus, Epicor P21 has introduced a powerful tool, the P21 Customer Portal, to improve the customer experience.

But how customizable is the Epicor P21 Customer Portal? In today’s digital era, personalization is key, and customers expect a personalized and seamless interaction with a company’s online platform. Let’s dig into the details to understand the level of personalization possible with the P21 Customer Portal.

The P21 Customer Portal is initially a web application that allows customers to access account information, order history, and prices in real time. This not only saves time, but also allows customers to make informed decisions and manage their business effectively. Built on Adobe Commerce, a feature-rich eCommerce platform, the portal provides customers with a user-friendly interface for easy navigation.

One of the most important benefits of using Adobe Commerce is the variety of customization options it offers. Thanks to this, companies can not only fully personalize the portal with their own logo and graphics, but also adapt the user interface to the specific needs of their customers. Customers can customize the layout and color scheme to match their brand image, making them feel like they’re using a platform designed just for them.

In addition, the P21 Customer Portal also enables companies to offer personalized prices, discounts, and promotions to their customers. This feature is highly beneficial to industrial retailers as it allows them to offer tiered pricing models based on customer segments, location, and contract terms. Companies can also provide their customers with tailored product recommendations based on previous purchases. This not only improves customer service, but also increases sales and repeat business.

Furthermore, the P21 Customer Portal is characterized by high functionality customization. Businesses can add or remove features such as the ability to view inventory levels, track orders, and access product manuals to tailor them to business needs and customer preferences.

Overall, the Epicor P21 Customer Portal is a highly customizable platform that provides users with a seamless and personalized experience. Thanks to the advanced features and functionalities of Adobe Commerce, companies can fully customize the portal to their individual business needs and offer their customers a seamless omnichannel experience.