Epicor P21, also known as Prophet 21, is an enterprise resource planning (ERP) software designed specifically for retailers and manufacturers. It offers a variety of features to streamline operations and improve customer satisfaction, including the Epicor P21 Customer Portal app.

However, the question that often arises with this application is whether it requires a constant Internet connection to function properly. The short answer is: Yes, the Epicor P21 Customer Portal app requires a constant internet connection. Let’s explore why this is and what benefits it offers.

First, let’s understand what the customer portal application does. It is a web-based platform that allows customers to access their account information, order history, and place new orders directly with your company. It also offers self-service features such as product catalog browsing, payment processing, and invoice management. This app serves as a convenient and efficient way for customers to interact with your business, ultimately leading to greater customer satisfaction and loyalty.

Now, for customers to access the app and its features, they must have an Internet connection. Whether you use a desktop, laptop, or mobile device, the app relies on an Internet connection to communicate with your company’s ERP system and provide real-time data. Without this connection, the application cannot function properly.

Additionally, many application functions, such as ordering, require the most up-to-date information from the ERP system to ensure accuracy. This information changes constantly and without an Internet connection the application would not be able to retrieve it in real time, which could lead to possible errors.

On the other hand, an always-connected customer portal application brings numerous benefits. First of all, it allows for fluid and efficient communication between your company and your customers. Customers can access their information and place orders anytime, anywhere without waiting for business hours. This leads to greater customer satisfaction and loyalty because they can trust your company to meet their needs.

Furthermore, the app’s self-service features give customers a sense of independence and control. They can manage their orders, payments, and invoices without having to contact your company directly, resulting in faster response times and greater efficiency.

In short, the Epicor P21 Customer Portal app requires a constant Internet connection to function properly. While this may seem like a limitation, it ultimately offers numerous benefits to both your business and your customers. It provides customers with a convenient and efficient way to interact with your business and improves overall customer satisfaction.