In today’s fast-paced business environment, customer service and support are critical factors that can determine a company’s success. With advances in technology, businesses have access to various tools and platforms that can improve their customer service experience.

One such tool is the Epicor P21 Customer Portal App, designed to reduce response time to support requests and provide a seamless customer experience. In this blog article, we’ll explore how the Epicor P21 Customer Portal app helps reduce response time to support requests.

Epicor P21 is an all-in-one comprehensive solution designed specifically for the wholesale distribution industry. It helps businesses manage their daily operations, including inventory management, accounting, and supply chain management. The Epicor P21 Customer Portal app is an extension of this software, designed specifically to improve customer service and support for wholesalers.

One of the key features of the Epicor P21 Customer Portal app is the customer self-service portal. This portal allows customers to submit support requests directly from the app without having to call or email the support team. This streamlines the support process and reduces response time as requests are sent directly to the support team in real time.

Another important feature of the application is its integration with Adobe Commerce, formerly known as Magento. Adobe Commerce is a popular eCommerce platform that businesses use to manage their online sales. With the integration, customers can view their order history and status, access their account information, and even place new orders through the app. This not only shortens response time to support requests, but also gives customers a convenient self-service option to manage their orders.

The app also offers a real-time chat feature that allows customers to communicate with the support team instantly. This eliminates the need for customers to wait for a response to their email or wait when they call customer service. With the chat feature, customers can receive real-time support, significantly reducing response times.

In conclusion, the Epicor P21 Customer Portal application is a valuable tool for wholesalers, not only to manage daily operations but also to improve customer service and support. With its self-service customer portal, integration with Adobe Commerce, and real-time chat feature, the app helps reduce response time to support requests and provides a seamless customer experience, ultimately resulting in greater customer satisfaction and potential customer retention.