Epicor P21, also known as Epicor Prophet 21, is a leading ERP (Enterprise Resource Planning) solution that helps companies manage their supply chain, sales, finance, and operations. One of its key features is the Customer Portal, which provides customers with a self-service platform to access account information, view order history, and place new orders.

While the portal offers a highly functional and intuitive user interface, many companies wonder if they could better tailor it to their specific business requirements. In this article, we discuss options for customizing the Epicor P21 Customer Portal to meet your unique business needs. The short answer is yes, you can certainly customize the Epicor P21 Customer Portal user interface to suit your specific business requirements.

The platform is designed to be highly customizable and flexible, so companies can tailor it to their individual needs. But before we get to the customization options, let’s first take a look at the features and benefits of the Epicor P21 Customer Portal. The Epicor P21 Customer Portal is an extension of your ERP system and provides customers with real-time access to their account information and activities. It enables customers to place orders online, check inventory availability, view order status and tracking information, and make payments – all without manual intervention. This not only increases customer satisfaction and improves their overall experience, but also reduces the burden on the customer service team.

Now let’s talk about customization. The Epicor P21 Customer Portal can be customized in several ways. To start with, you have the opportunity to use your company’s branding and logo to make customers feel comfortable while navigating the portal. You can also define the layout and organization of portal pages and tabs to match the way your business operates. I

n addition, the portal allows you to personalize the ordering process. You can add specific fields or remove unnecessary ones, making it easier for customers to place orders accurately and conveniently. Additionally, you can set custom notifications and alerts for your customers to keep them informed about important updates and changes to their orders.

Furthermore, Epicor P21 customers have the option to integrate Adobe Commerce (formerly known as Magento) with the portal. This opens up a whole new world of customization possibilities, as Adobe Commerce offers a wide range of features and extensions to enhance the functionality of your customer portal.