Epicor P21 is advanced enterprise resource planning (ERP) software that helps companies manage operations more efficiently. One of the standout features of this software is the customer portal application, which allows customers to access important information and interact directly with their account. In this blog post, we’ll take a look at how the Epicor P21 Customer Portal application works and how it can benefit businesses.

Epicor P21 Customer Portal is an easy-to-use and customizable platform that improves your customer experience. It serves as a secure gateway through which customers can access their account and receive real-time information about their orders, invoices, and other important data. The application can be accessed through any device with Internet access, so customers can conveniently check their account anytime, anywhere.

One of the key features of the customer portal application is the ability to view order and inventory status, giving customers a complete overview of their orders. This enables companies to improve customer service by proactively responding to any delays or issues that may arise. Additionally, customers can easily track their shipment and delivery status through the app, eliminating the need for constant communication with the company.

The app also allows you to place orders directly, which helps streamline the ordering process and reduce the risk of errors. You can view product prices and availability in real time, making it easier to make informed purchasing decisions. The application also offers the ability to create and save order templates, which allows for a faster process of ordering frequently purchased items.

In addition to these features, the customer portal application also offers customers the ability to view and download invoices, bill statements, and order history. This helps companies improve transparency and build trust with customers. The app’s self-service features also allow customers to update account information such as billing and shipping addresses, contact information, and payment preferences.

Overall, the Epicor P21 Customer Portal is a valuable tool for companies looking to improve customer service and operational efficiency. It offers customers easy account access, real-time information, and self-service options, which benefits both customers and the company. By being able to tailor the application to their specific needs, companies can truly make their customer portal a one-stop shop for their customers’ needs.