Gamification has become a hot topic in the business world, with more and more companies incorporating game-like features into their systems and processes to encourage user participation. One such company is Epicor, known for its software solutions for companies of all sizes. Their flagship product Epicor P21 offers a customer portal designed to improve the overall customer experience.

You may be wondering: does this customer portal include gamification features that further encourage user participation? Let’s find out.

Let’s start by defining what gamification is. Gamification is the practice of applying game design elements and principles to non-game contexts. It is used to engage and motivate individuals to achieve specific goals. In the case of a customer portal, this can translate into encouraging customers to regularly visit, interact, and use the portal’s functionality.

One of the key features of the Epicor P21 Customer Portal is the “My Dashboard” page. This page provides customers with a personalized overview of their account information, including open orders, credit limits, and shipment statuses. The dashboard also includes a “Scorecard” that displays customer points that you earn by completing certain activities on the portal. For example, customers can earn points by submitting a support ticket, registering for a webinar, or reading knowledge base articles. This gamification feature not only encourages users to use the portal, but also rewards them for doing so.

Another important gamification feature in the Epicor P21 Customer Portal is the “Community” section. In this section, customers can browse forums, discussions, and blogs related to Epicor products. Customers can also communicate and collaborate with other users in the community, share ideas, and provide feedback. By creating an online community, Epicor promotes a sense of belonging and encourages users to actively participate in discussions and share their knowledge and experiences.

Additionally, the Epicor P21 Customer Portal also includes a “Tasks” feature. Similar to video games, these tasks provide customers with a series of challenges or tasks to complete. These tasks may include watching a product demo or completing a survey. As customers complete each task, they earn points and badges that not only encourage participation, but also add an element of fun to the experience.

To summarize, the Epicor P21 Customer Portal includes several gamification features that encourage user participation. By including features such as personalized dashboards, a community section and tasks, Epicor increases the attractiveness of the Epicor P21 Customer Portal app.