Adobe Commerce is a powerful, cloud-based, multi-tenant eCommerce platform that helps companies create and launch innovative online stores that meet the needs of their customers. One of its most important features is the way it handles customer feedback.

When customers make a purchase in the Adobe Commerce store, they have the option to leave a review. Reviews may appear immediately, but they will not appear in the store until they are manually approved by the store administrator.

Once a review has been approved, the customer who left the review can enter their name to further confirm their trustworthiness. The rating system can be additionally adapted to the store’s needs, allowing the customer to rate the purchased product and add a short comment. This rating system can then be displayed on the product page of the store page. Customers can also accept reviews from other customers and share them on social media platforms.

Adobe Commerce has a customer service system that allows customers to contact the store and leave feedback about their experience. This information is taken into account when store administrators make decisions on how to improve the customer experience. Additionally, Adobe Commerce integrates with third-party review sites like Google and Yelp, making it easier for customers to leave reviews about their purchases.

Overall, Adobe Commerce has made it easier to collect, manage, and publish customer reviews on your store page. Thanks to this, customers can easily find reliable information about the product they want to buy, and store owners can collect valuable opinions that can be used to improve the customer experience.